Frequently Asked Questions
Everything you need to know about Akkogear mechanical keyboards and accessories.
What is the typical shipping time for my order?
Orders are typically processed within 2-3 business days. International shipping generally takes 7-15 business days depending on your location and the selected shipping method.
Are Akko keyboards compatible with Mac and Windows?
Yes, most Akko keyboards feature a system toggle or shortcut keys that allow you to switch between Windows and macOS layouts seamlessly.
What is your return policy for defective items?
We offer a 30-day return policy for items with manufacturing defects. Please contact our support team with your order number and a video of the issue to initiate a claim.
Do your keyboards support hot-swappable switches?
Many of our latest models feature hot-swappable sockets, allowing you to change switches without soldering. Please check the specific product specifications page to confirm compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's tracking portal.