Returns & Exchanges
At Akkogear, we stand behind the quality of our mechanical keyboards and peripherals with a 30-day return policy for items in original condition. Whether you have a technical issue or simply changed your mind, our team is committed to a seamless resolution process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a clear explanation for the return or exchange.
Technical Assessment
For defective electronics, provide photos or a short video clip demonstrating the issue to help our technicians expedite your RMA approval.
Secure Packaging
Once approved, pack the item in its original retail box including all keycap pullers, cables, and manuals to ensure a full refund.
Ship and Track
Affix the provided return label or ship via your preferred carrier, then share the tracking number with us to trigger the refund processing.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing